Last Updated: 08 December 2025

At Anugrah, every batch is handcrafted with care.
Still, we offer a fair and transparent Return & Refund policy.

1. Return Eligibility

We accept returns ONLY if:

• Product is damaged

• Product is leaked

• Product is tampered

• Wrong item delivered

Returns are NOT accepted for:

• Opened or used jars

• Customer-damaged products

• “Change of mind”

• Products stored incorrectly by the customer

2. Return Window

You must contact us within 48 hours of delivery at:
📧 anugrahenterprice@gmail.com

Provide:

• Order ID

• Photos/videos of issue

• Packaging evidence

3. Refund Process

Refund is issued ONLY after product verification.
Refund type:

• Original payment method (5–7 business days), or

• Store credit (instant)

4. Replacements

If stock is available, we will send a replacement free of charge.

5. COD Orders Policy

❗ COD Orders Are NOT Eligible for Returns, Refunds, or Replacements
Because COD orders often involve risk of refusal and spoilage during return transit.

If you want return & refund flexibility, please choose Prepaid (Razorpay).

6. Order Cancellations

• You may cancel before dispatch

• Once shipped, the order cannot be cancelled